I haven't received my order
We’ll keep you updated with your parcels journey by email. Remember to keep an eye on your junk/spam folder, in case our emails filter into there.
If you have an account with us, you can also see the latest updates about your order online. Simply sign into ‘My Account’ and click on ‘My Orders’.
If your order is showing as delivered but it hasn’t arrived or if you need to speak to us about your order, please contact us and a member of the team will be happy to help. For ways to contact us, please click here.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.