Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed items will be dispatched as soon as stock becomes available. We will send you tracking emails to let you know when the item(s) is on its way.
If you have a REISS Account, you can track the progress of your order by going to My Account and selecting ‘My Orders’ on the left side, under "Account Options".
Please note, If you have a REISS account but have placed an order as a guest, details for this order will not be visible in the ‘My Account’ section.
When will I receive delayed items?
Items ordered for delivery to home
When your item becomes available for despatch, we will email you so you can track your order.
Can I have my order delivered to an alternative or work address?
You can add a delivery address at the checkout stage when placing an order.
If you have a REISS account, you can add and amend up to 5 delivery addresses to your account, by following the below steps:
- Log in to My Account using your email address or customer number and password.
- Select the ‘delivery address’ option from the menu on the left-hand side.
- Here you will be able to add up to five addresses to your account.
Please note that when you add an additional delivery address to your account you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).
See Terms and Conditions for more information.