STORE PURCHASES
If you have purchased or ordered in-store, you will need to return the item(s) back to one of our stores for a refund.
Click here to find your nearest REISS store and check opening times. Simply bring your items along and our team will do the rest. (excluding those in department stores, concessions, airports and franchises)
Please do not return your item(s) using the below options as these are specific to orders placed online and will result in your refund not being processed.
ONLINE ORDERS
We are pleased to offer free and immediate returns in over 600 locations across the UK.
This is the quickest and easiest way to arrange a return, visit one of our Reiss stores and your refund will be actioned immediately in store. If a Next store is more convenient for you, we have partnered with them to receive Reiss returns and to arrange refunds in their stores.
Alongside our free in-store returns, you can also arrange a return via courier, collected from your home or via your local Evri, Parcelshop or locker. There is a collection charge of £1.95 per parcel, which will be automatically deducted from your total refund amount. This is applicable on all orders placed from February 1st 2023.
TO A STORE
Click here to find your nearest REISS store and check opening times. Simply bring your items along and our team will do the rest. (excluding those in department stores, concessions, airports and franchises)
You can now return REISS online purchases to a UK Next Store. Please click here to find your nearest UK Next Store and check opening times.
COLLECTED FROM YOUR HOME
To arrange a courier collection with our partner EVRi:
- If you have a REISS account, you can arrange for a courier to collect your parcel(s) by signing into My Account, clicking on Returns and then on Arrange a return.
-
If you checked out as a Guest, you can book your collection directly with EVRi. Simply click here and follow the below steps:
1) Enter REISS Ltd as your retailer’s name then select Return a parcel.
2) Enter your Surname, email address and the reason for your return.
3) Tick the Terms & Conditions box and select Continue.
4) Select Courier collection as your returns method and follow the on screen instructions.
You will receive an email from EVRi to confirm your collection once you have completed your collection request. Collections from home are available Mon to Sat (8am - 6pm) and can be booked up to 7 days in advance.
Preparing your parcel for collection:
- Please package your items securely.
- If you have the original paperwork to hand, apply the returns label sticker to the outside of your parcel and place the remainder of your paperwork inside. If you do not have the original paperwork to hand please print the EVRi return order confirmation, which you will have received via email once you’ve arranged your collection.
- We will send you a confirmation email once we’ve received your return & processed your refund. Please allow up to 10 working days.
TO YOUR LOCAL EVRI PARCELSHOP OR LOCKER
To arrange your return from either a Parcelshop or Locker Click here.
- Enter REISS Ltd as your retailer’s name then select Return a parcel.
- Enter your Surname, email address and the reason for your return.
- Tick the Terms & Conditions box and select Continue.
- Select Parcelshop or Locker drop off as your returns method and follow the on screen instructions.
Preparing your parcel for drop off:
- Please package your items securely.
- If you have the original paperwork to hand, apply the returns label sticker to the outside of your parcel and place the remainder of your paperwork inside. If you do not have the original paperwork to hand please print the EVRi return order confirmation, which you will have received via email once you’ve arranged your drop off.
- We will send you a confirmation email once we’ve received your return & processed your refund. Please allow up to 10 working days.