Return Costs and Refunds

Store Purchases

If you have purchased or ordered in-store, you will need to return the item(s) back to a Reiss standalone store for a refund.

You may return most items in a new and unused condition with tags attached and wherever possible in the original packaging. If you want to return any in-store purchases you must do so within 28 days from the day the goods were purchased. Please note this returns period is 14 days longer than the consumer law right of cancellation.

Items can be returned to any Reiss standalone store (not department stores, franchises or airports).

Unsuitable items will be reviewed in line with our Returns Policy and faulty items will be reviewed in line with the Consumer Regulations Act 2015.

Any Reiss items purchased from a department/ franchise store have to be returned to the department store, we can not accept items back to Reiss without a Reiss receipt.

Click here to find your nearest REISS store and check opening times. Simply bring your items along and our team will do the rest. (excluding those in department stores, concessions, airports and franchises)

Please do not return your item(s) via any other method as this will result in your refund not being processed.

If you choose to return your item, it must be returned to a store in the same country as the original purchase.

Online Orders

You may return most items in a new and unused condition with tags attached and wherever possible in the original packaging. If you want to return your order you must do so within 28 days from the day the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation. This service is available in most stores and is free of charge. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

We are pleased to offer free and immediate returns in over 600 locations across the UK.

This is the quickest and easiest way to arrange a return, visit one of our Reiss stores and your refund will be actioned immediately in store. If a Next store is more convenient for you, we have partnered with them to receive Reiss returns and to arrange refunds in their stores.

Alongside our free in-store returns, you can also arrange a return via courier, collected from your home or via your local Evri, Parcelshop or locker. There is a collection charge of £1.95 per parcel, which will be automatically deducted from your total refund amount. This is applicable on all orders placed from February 1st 2023.

How long will it take to receive a refund for returned items?

Please allow the time stated below for your return(s) to be credited to your original payment method. We will send you an email once we’ve received your returned item(s) & processed your refund.

If your refund isn’t showing within the above time frames, please contact us. For ways to contact us, please click here.

Credit/Debit card refunds can show on your card statement under the date of the original purchase.