How long will it take to receive a credit or refund for returned items?
Items are refunded to your original payment method when they reach our Reiss warehouse which can take up to 28 days from the day the items were posted.
Once you receive your email confirming your return, please allow the time stated below for your refund to be credited to your original payment method.
Payment Method |
Timescales for a Refund |
Credit/Debit card |
5 Working Days |
Paypal |
3 Working Days |
Afterpay |
5 Working Days |
Klarna |
5 Working Days |
Apple Pay |
7 Working Days |
Please note that not all of the above payment methods will be available in your country.
Please visit the payments section in the FAQ's to see which payment methods are available in your country.