Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".
When will I receive delayed items?
When your item becomes available for despatch, we will email you so you can track your order.
Can I have my order delivered to an alternative or work address?
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Will I be charged customs fees?
Our terms of sale to our customers in the USA are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.