You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. (This does not affect your statutory rights)
Our returns process is simple and free of charge, just use the returns note inside your parcel and follow the steps below:
- Tear off the completed return note and place it inside the parcel with the items you are returning (this is really important as we cannot action a refund without it).
- Peel off the pre-paid Smartlabel and attach it to the outside of your parcel and drop it into the US mail. Please make sure you remove any old labels and barcodes first from the outside of the parcel!
- Keep your proof of postage until you receive confirmation that you have been credited. You will receive a refund within 14 days to the payment method that you used to place your order.
You can track your return with the tracking number on your Smart Label at: https://pitneybowes.shipment.co/track
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I've lost my returns note / label
Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team. Alternatively you can call 8334446737*
**For contact charges contact your service provider.