You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. (This does not affect your statutory rights)
Our returns process is simple and free of charge.
Please log onto the Returns Portal via https://wnreturns.com/REISS/en/
- Follow the steps in the Returns Portal to create your returns address label. You will need your returns reference number to complete this. (this can be found on your returns note found inside the parcel)
- Once completed, print your return label and attach the return label to the outside of the parcel, making sure that the original label is not visible anymore.
- To allow us to process your returns successfully, simply tick the items being returned on the next page. Please ensure you include both your items and return note inside the parcel.
- Please keep a copy of your return reference number until you receive your refund.
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.
If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team. Alternatively you can call 8334446737*
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
*For contact charges contact your service provider.