Please allow 28 days for your return to reach our UK warehouse.
You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note.
Once you have returned your items, your refund will take up to 28 days to be processed at our UK Warehouse. Once this has been processed, your refund will hit your original payment method within the timescales here.
Your return will be FREE of charge. Please follow the steps below:
1) Please log onto https://wnreturns.com/reiss/
2) Follow the stages in the portal for your return address label. You will need your Returns Reference (this can be found on your returns note) to complete this.
3) Tear off the completed returns note (on the right) and place it inside the parcel with the item/s you are returning (this is really important as we cannot action a refund without it).
4) Once we have provided you with the returns address label, you will need to print off and attach to the outside of the parcel, making sure that the original label is not visible any more.
5) Take the parcel to your closest post office. Your return will be FREE of charge.
6) Your return reference number (on the right) is your proof of postage. Please make a note of this and keep it safe until you receive confirmation you have been credited.
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If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty.
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I've lost my returns note
Don’t worry if you no longer have the return note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact our team. Our Contact Information can be found here.