You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. Postage must be paid by the sender and will not be refunded by Reiss. (This does not affect your statutory rights)
FREE TO OUR STORES
Take the item to any* Reiss or Next Retail store in Ireland with your delivery note. Any returns made through the store will be credited back to the same method of payment used for the order.
*We cannot accept any returns through our Airport stores. Gift Cards and Vouchers cannot be returned or exchanged for cash.
RETURN BY POST
Our returns process by post is simple, just use the returns note in your parcel and follow the steps below:
- Select the reason code for the item(s) you are returning.
- Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).
- Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.
- Return your parcel using your preferred method. Please be aware we don’t offer free returns, but you only have to return your items in country to help keep the cost down for you. Postage is paid by the sender and won’t be refunded by Reiss.
- Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 14 days to the payment method that you used to place your order.
- If you don’t have a returns note anymore, please contact us so that we can help you.
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.
CAN I EXCHANGE AN ITEM?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I'VE LOST MY RETURNS NOTE
Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team. Alternatively you can call 1800946475**
**For contact charges contact your service provider.