You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note. Our returns process is simple and free of charge, just use the returns note inside your parcel and follow the steps below:
1) Please log onto https://wnreturns.com/reiss/
2) Follow the stages in the portal to create your returns address label. You will need your Returns Reference (this can be found on your returns note) to complete this.
3) Tear off the completed returns note (on the right) and place it inside the parcel with the item/s you are returning (this is really important as we cannot action a refund without it).
4) Attach the returns address label that you will print off via the portal to the outside of the parcel, making sure that the original label is not visible any more.
5) Take the parcel to your closest post office. Your return will be FREE of charge.
6) Your return reference number (on the right) is your proof of postage. Please make a note of this and keep it safe until you receive confirmation you have been credited.
You will receive a refund within 28 days to the payment method that you used to place your order.
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I've lost my returns note
Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team.. Alternatively you can call +44 116 479 5561*
**For contact charges contact your service provider.