Please allow 28 days for your return to reach our UK warehouse.
You can return any unused items within 28 days of receipt by post, using the returns label on the back of your despatch note.
Postage must be paid by the sender and will not be refunded by Reiss. (This does not affect your statutory rights).
Once you have returned your items, your refund will take up to 28 days to be processed in the UK. Once this has been processed by our warehouse your refund will hit your original payment method within the timescales here.
All returns should be sent via post to:
REISS
Stadium Way 1
Dale Lane
South Elmsall
Pontefract
WF9 2XR
Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we've not received your item(s). If you didn’t choose a tracked service for the return and only have a postage receipt, you'll need to file a claim with the postal service directly.
PLEASE NOTE FOR ALL COUNTRIES:
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty.
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We’re sorry, we don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I've lost my returns note
Don’t worry if you no longer have the return note or that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact our team. Our Contact Information can be found here.