Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".
When will I receive delayed items?
When your item becomes available for despatch, we will email you so you can track your order.
Can I have my order delivered to an alternative or work address?
We’re sorry, shipping to an alternative address in another country is not possible. However, you will be able to ship your order to a work address or PO Box address in Australia.
Will I be charged customs fees?
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Depending on the value of your order you may be charged customs or import duties once your parcel arrives into your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by Reiss.
As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.