Please allow 14 working days for your return to reach our warehouse.
You can return any unused items within 28 days of receipt using our quick and easy online returns portal. Returns are charged at 10 AUD, which will be automatically deducted from your refund amount. (This does not affect your statutory rights.)
How to Return Your Order
- Access the Portal: Scan the QR code on the back of your despatch note, or visit reissreturns.skynetworldwide.com.
- Enter Details: Input your order number and email address or postcode to locate your purchase.
- Select Items: Select the item(s) you wish to return along with the reason for return.
- Generate & Print: Download and print your return shipping label.
- Drop Off: Securely package your item(s), attach the new return label,, and drop off your parcel at the designated location. (Don’t worry if you’ve lost your returns slip - we refund your items using the swing tag attached to the item!)
- Your refund (minus the 10 AUD return fee) will be processed back to your original payment method within 14 working days.
Always keep your receipt or proof of postage until your refund is confirmed.
Online purchases cannot be returned or exchanged in a Reiss store.
If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.
Can I return my item to a store?
All items purchased online must be returned following the instruction above. We can not accept returns back through our stores.
Can I exchange an item?
We are sorry, we do not offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our ‘Returns Policy’ and place a new order for the item(s) you want.
I have lost my returns note
Don’t worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the item(s) together with the returns note to avoid any problems processing your refund.
If you would like to speak to us about your return, please contact us, the quickest way to do this is to chat with one of the team. Alternatively you can call 1800271152**
**For contact charges contact your service provider.