We are sorry to hear that you have received an incorrect or faulty item.
If you'd prefer to return the item for a full refund, you can easily initiate the returns process by following the steps outlined in our 'How Do I Return' guide HERE
Alternatively, if you would like us to assess the issue, please get in touch with our customer service team HERE and include clear photos showing the fault. We'd be more than happy to review this for you and assist further.