Will all my items be delivered together?
In most cases your whole order will be delivered at the same time. The following exceptions apply:
Delayed Items
Delayed items will be dispatched as soon as stock becomes available. You can track the progress of your order by going to My Account and selecting ‘Order Tracking’ on the left side, under "Account Options".
When will I receive delayed items?
When your item becomes available for despatch, we will email you so you can track your order.
Can I have my order delivered to an alternative or work address?
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Will I be charged customs fees?
For Qatar, Kuwait and Singapore:
Our terms of sale to our customers in Qatar, Kuwait and Singapore are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
For all other countries:
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Depending on the value of your order you may be charged customs or import duties once your parcel arrives into your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by Reiss.
As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.