Your payment will not be accepted if the credit/debit card you are using to make the payment is not registered to the same address as the billing address. This is a measure we take to protect both our customers and ourselves from fraud.
If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. Some banks require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further. Please also make sure that your payment card is set up by your card issuer for international payments.
If you have any further issues with making payments, you can contact us on 8008500802*. Alternatively, if you would like to chat with an advisor please click here.