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Returns

  • How do I return my order?
  • Can I return a store purchase after the Returns Policy, if I wasn't able to return it before lockdown?
  • How do I reserve an exchange?
  • How do I return my order - UK
  • How do I return my order - Republic of Ireland and EU?
  • How do I return my order - Rest of World (including Australia and Canada)
  • How do I return my order - US?
  • I wasn't able to return my item to store within 28 days due to lockdown, can I still return it?
  • What is your Returns Policy?
  • Can I return a store purchase by post for a refund during lockdown?
  • Can I get a new CollectPlus label?
  • Can I return sale items for a refund?
  • Can I return my online purchase to a Reiss store?
  • What do I do if my item is faulty - online purchase?
  • What do I do if my item is faulty - store purchase?
  • Where can I return my faulty store purchase if I can't get to a store?
  • Why do I need to advise you I'm returning an item before sending it back?
  • Are any items excluded from your Returns Policy?
  • Where can I find the DHL account reference for my collection?
  • How long do I have to return my online order?
  • Are all items covered by your Returns Policy?
  • I'm over the 28 days Returns Policy, can I still return my item?
  • I've lost my returns label, can I still return an item?
  • I've lost my Returns Note, can I still return an item?

Get in touch

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    We aim to reply within 2 hours when we are open

  • Contact Us

    We aim to reply within 48 hours.
    Best for non-urgent queries

  • Give us a call

    We are here to talk if you prefer to call

Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW

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