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Returns, Refunds and Exchanges

Returns

  • How do I return my order?
  • Can I return a store purchase after the Returns Policy, if I wasn't able to return it before lockdown?
  • How do I reserve an exchange?
  • How do I return my order - UK
  • How do I return my order - Republic of Ireland and EU?
  • How do I return my order - Rest of World (including Australia and Canada)
See all 24 articles

Refunds and Exchanges

  • How will I be refunded?
  • Where is my online refund?
  • Can I get an exchange for my online purchase?
  • I asked for an exchange, why have you refunded me instead?
  • I no longer have the Gift Card I used to pay, how will I be refunded?
  • Where is my in store refund?
See all 8 articles

Get in touch

Monday to Saturday 09:00-17:30 UK Time

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  • Messenger

    We aim to reply within 2 hours when we are open

  • Contact Us

    We aim to reply within 48 hours.
    Best for non-urgent queries

  • Give us a call

    We are here to talk if you prefer to call

Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW

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