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Returns, Refunds and Exchanges

Returns

  • Returns from the EU - Important information
  • Can I return a store purchase after the Returns Policy, if I wasn't able to return it before lockdown?
  • How do I arrange a return with DHL?
  • How do I return my order - UK?
  • What is DHL's telephone number?
  • I wasn't able to return my item to store within 28 days due to lockdown, can I still return it?
See all 25 articles

Refunds and Exchanges

  • How will I be refunded?
  • Where is my online refund?
  • Can I get an exchange for my online purchase?
  • I asked for an exchange, why have you refunded me instead?
  • I no longer have the Gift Card I used to pay, how will I be refunded?
  • Where is my in store refund?
See all 8 articles

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