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Delivery and Collection

*Delivery and collection times may differ during public holidays.

Delivery

  • Items in your order may be sent in separate parcels
  • Will my whole order arrive at the same time?
  • How can I track my parcel?
  • Where do you deliver and how much does it cost?
  • Will I have to sign for my parcel?
  • What happens if I’m out when my delivery is attempted?
See all 8 articles

Collect in Store - UK, Germany and Republic of Ireland only

  • I couldn't collect my Collect in Store order before lockdown, what should I do?
  • Can I collect my order from one of your stores?
  • How much is 'Collect in Store'?
  • Can I track my 'Collect in Store' order?
  • When can I collect my 'Collect in Store' order?
  • How long do I have to collect my 'Collect in Store' parcel?
See all 7 articles

Duties and Taxes

  • Do I have to pay duty on my international order?

Get in touch

Monday to Saturday 09:00-17:30 UK Time

  • Live Chat

    Instant answers to your queries

  • Messenger

    We aim to reply within 2 hours when we are open

  • Contact Us

    We aim to reply within 48 hours.
    Best for non-urgent queries

  • Give us a call

    We are here to talk if you prefer to call

Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW

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