Yes, we're open as normal Monday to Saturday 0900-1730 with our team working from home so that we can keep them safe but still be available if you need us.
In addition, we are making regular updates to our help centre so that it's easier for you to find the answers to your questions. Just click on a topic, type a question into the 'Search' bar or click on help 'help' in bottom left corner .
If you can't find the answer to your question or it's urgent, you can contact us via:-
- Live chat for instant answers - click on 'help', type your question and if you can't find the answer select chat. Please note, the chat option only shows if we're free to chat
- Email - click on 'help', type your question and if you can't find the answer select 'contact us'. Click here to check current email response times.
- Phone on 020 7473 9633