We're sorry that your purchase is not up to our usual standards.
You have a couple of options for returning faulty items purchased online:
Reiss Store - FREE (excluding stores in department stores, airports and franchises)
- Take your item(s) back to along with your Packing Invoice and completed Returns Note for an exchange for same item in different size or colour or
- A refund via credit note to spend in store
- If you want a refund to your original payment method, our store team will send the item(s) back to us on your behalf. This does take slightly longer than sending it back direct via Hermes or Collect Plus (see below)
Collect Plus - FREE (UK only)
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
- If you don't have a Collect Plus label you can get a new one here
- Attach the Collect Plus label to the outside of your parcel
- Drop your parcel off at a Collect Plus location. Click here to find your nearest one
Courier or post
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and select reason 8 as the returns reason code
- Enclose your completed Returns Note with the item(s) you are returning
- Follow the returns instructions here for your country
