We are sorry that you have received a faulty item.
Please send it to our friendly warehouse team via a trackable service and they'll be happy to help:-
Reiss Customer Care
Unit 12 Eastbury Road
London Industrial Park
Please include a brief note explaining the reason for your return along with your contact details (Name, contact number, email address and proof of purchase).
Otherwise we are happy to receive your item back to a store when they re-open.