Why have I received an email for a purchase I have not made? If you have received an email for a purchase you do not recognise, contact Customer Care on 0207 473 9633 or by emailing Client.firstname.lastname@example.org so we can assist you further. Related articles What methods of payment do you accept? How do I make a complaint? What is your Returns Policy? Contacting REISS - Reduced Telephone Service Why have I not received my email confirmation?