Where can I find the DHL account reference for my collection? The 9 digit DHL account reference to book your collection is 185034559. Related articles I've lost my returns label, can I still return an item? How do I return my order - Rest of World (excluding UK, Europe and US)? I'm over the 28 days Returns Policy, can I still return my item? Can I return sale items for a refund? How do I return my order - Republic of Ireland and EU?