All purchases are refunded via your original method of payment and you will be notified by email of the refund once this has been processed by our Returns Department.
Refunds will take 3-5 days to show on your account once processed. Please note, your refund may show against the same day as your original purchase.
Instant answers to your queries
We aim to reply within 2 hours when we are open
We aim to reply within 48 hours.
Best for non-urgent queries
We are here to talk if you prefer to call
Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW
