I've lost my returns label, can I still return an item? Of course, just contact our friendly Customer Care team and they'll be happy to send you a replacement. Related articles I've lost my Returns Note, can I still return an item? What do I do if I received a faulty item? Can I return sale items for a refund? I'm over the 28 days Returns Policy, can I still return my item? Can I get a new CollectPlus label?