For UK customers, if you need a new CollectPlus label you can download one here and attach it to the outside of your parcel. If you need a new Hermes label you can go here and follow the prompts for arranging a return.
If you are returning from the EU or the USA and need a replacement Returns Label, just contact the Customer Care team and they'll be happy to help.
The quickest way to get help is to use our Live Chat, where the team is ready to help straight away (Monday to Saturday 09:00-17:30 UK time).
For the Rest of the World, you need to make your own arrangements to return goods to us.