I've lost my Returns Note, can I still return an item? Of course, just get in touch with our friendly Customer Care team and they'll be happy to send you a replacement. Related articles How do I return my order - UK I've lost my returns label, can I still return an item? Returns from the EU - Important information How will I be refunded? I wasn't able to return my item to store within 28 days due to lockdown, can I still return it?