If you filled in an exchange request online we will only hold the stock for 7 days so you need to return your unwanted item to us within this time so that we can action your exchange.
After 7 days, if we have not received your original item back, we will put the exchange item back to our warehouse stock so that someone else can purchase it. If we then receive your original item back, we will process a refund for you instead of an exchange.
If you did not fill in an exchange request online, we may not have the item available to process an exchange when we receive your return back. In which case, we will process a refund back to your original method of payment.