Please contact our Customer Care team so that we can help and make sure you have any details at hand such as refund receipt or date of refund and what store for us to be able to investigate fully.
The quickest way to get help is to speak to our team on our live chat.
Instant answers to your queries
We aim to reply within 2 hours when we are open
We aim to reply within 72 hours.
Best for non-urgent queries
We are here to talk if you prefer to call
Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW
