When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
If you do not have a label enclosed with your parcel please contact Customer Services here to arrange your free return
If you have a UPS label enclosed with your parcel
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
- Attach the UPS label to the outside of your parcel
- Take your returns parcel to any UPS Drop Off Point
- Alternatively you can schedule a doorstep collection - go to www.UPS.com and type 'Schedule a collection' in the search bar. This will give you details of how to arrange a collection.
- Please make a note of your tracking number which is located on the front of your UPS label, in case you need to contact us regarding your return.
Don't forget to enclose your completed Returns Note as this may delay your refund
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
- Attach the DHL label to the outside of your parcel
- Click here and enter your waybill number located on your returns label, quoting the account ref 962991095 to arrange for DHL to collect your return.
- Alternatively drop your parcel off at a DHL service point. Click here to find your nearest one
If you have a DHL label enclosed with your parcel
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
- Attach the DHL label to the outside of your parcel
- Click here and enter your waybill number located on your returns label, quoting the account ref 962991095 to arrange for DHL to collect your return.
- Alternatively drop your parcel off at a DHL service point. Click here to find your nearest one
When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
Don't forget to enclose your completed Returns Note as this may delay your refund
Reiss Store - excluding those in department stores, airports and franchises
- Take your item(s) back to a Reiss store along with your Packing Invoice and completed Returns Note for an exchange for same item in different size or colour or
- A refund via credit note to spend in store or
- If you want a refund to your original payment method, our store team will send the item(s) back to us on your behalf. This does take slightly longer than sending it back direct via DHL (see below)
