When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
If you do not have a label enclosed with your parcel please contact Customer Services here to arrange your free return
If you have a UPS label enclosed with your parcel
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return.
- Enclose your completed Returns Note with the item(s) you are returning.
- Attach the UPS label to the outside of your parcel.
- Take your returns parcel to any UPS Drop Off Point.
- Alternatively you can schedule a doorstep collection - go to www.UPS.com and type 'Schedule a collection' in the search bar. This will give you details of how to arrange a collection.
- Please make a note of your tracking number which is located on the front of your UPS label, in case you need to contact us regarding your return.
Don't forget to enclose your completed Returns Note as this may delay your refund
If you have a FedEx label enclosed with your parcel
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return.
- Enclose your completed Returns Note with the item(s) you are returning.
- Attach the FedEx label to the outside of your parcel.
- Visit www.FedEx.com
- The page will open on the home page for your country.
- Click 'Shipping', 'Schedule and manage pick ups', and then 'form'
- Complete the form to arrange your collection.
- For Germany, click here
- For France, click here
- For Spain, click here
- On line pick up scheduling is not available in all markets: if this option is not available you will need to call FedEx customer services to arrange your collection, quoting the AWB from your invoice. Click here for a list of telephone numbers.
When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
Don't forget to enclose your completed Returns Note as this may delay your refund
