When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
We allow 14 days to receive returns back to our warehouse, once we receive your return we will send you a confirmation email and issue you a refund/exchange.
If you do not have a label enclosed with your parcel please contact Customer Services here to arrange your free return
For FedEx returns:
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return.
- Enclose your completed Returns Note with the item(s) you are returning.
- Attach the FedEx label to the outside of your parcel.
- Visit www.FedEx.com
- The page will open on the home page for your country.
- Click 'Shipping', 'Schedule and manage pick ups', and then 'form'
- Complete the form to arrange your collection.
- For Germany, click here
- For France, click here
- For Spain, click here
- On line pick up scheduling is not available in all markets: if this option is not available you will need to call FedEx customer services to arrange your collection, quoting the AWB from your invoice. Click here for a list of telephone numbers.
When returning an order, you will need to provide the courier with TWO copies of the Returns Commercial Invoice that came with your order, and attach ONE copy to the parcel along with your returns label.
Don't forget to enclose your completed Returns Note as this may delay your refund
