How do I return my order - Rest of World (excluding UK, Europe and US)?

Whether you're a registered customer or not, click on 'My Account' at www.reiss.com

Registered customers

• Login to your account then select 'Orders & Returns'

Non-registered customers

• Select 'Click here to manage your order'

• Enter the email you used for your order and your order number then click 'Submit'

All customers

• Select the order/item you want to return and click on the black 'Return' button

• Complete the return details indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return 
• Click on 'Create Return'

• If you've asked for an exchange, once you've selected 'Create Return' online, the replacement item will be reserved for you for 7 days
• Complete your paper Returns Note indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return 
• Enclose your completed Returns Note with the item(s) you are returning
• You have 2 returns options

Reiss Store -  FREE returns to a Reiss store excluding those in department stores, airports and franchises

• Take your item(s) back to a Reiss store along with your Packing Invoice and completed Returns Note for an exchange for same item in different size or colour or
• A refund via credit note to spend in store or
• If you want a refund to your original payment method, our store team will send the item(s) back to us on your behalf. This does take slightly longer than sending it back direct 

By Post - you'll need to pay any postal charges to send items back to us

• Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
• Enclose your completed Returns Note with the item(s) you are returning
• Address your return to the following address:-

Reiss Online Returns

Unit 12

Eastbury Road

Beckton

London

E6 6LP, UK 

•  Take your parcel to your local postal office and send it back to us using a trackable service

Don't forget to enclose your completed Returns Note as this may delay your refund.