Whether you're a registered customer or not, click on 'Sign In' at www.reiss.com
Registered customers
- Login to your account then select 'Orders & Returns'
Non-registered customers
- Enter the email you used for your order and your order number then click 'Submit'
All customers
- Select the order/item you want to return and click on the black 'Return' button
- Complete the return details indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Click on 'Create Return'
- If you've asked for an exchange, once you've selected 'Create Return' online, the replacement item will be reserved for you for 7 days
- Complete your paper Returns Note indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
By Post - you'll need to pay any postal charges to send items back to us
- Complete your Returns Note indicating whether you want an a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
- Address your return to the following address:-
Reiss Online Returns
Unit 12
Eastbury Road
Beckton
London
E6 6LP, UK
- Take your parcel to your local postal office and send it back to us using a trackable service
Don't forget to enclose your completed Returns Note as this may delay your refund.
