US returns are currently subject to a 2 week delay due to COVID-19.
First check your returns tracking number to see if we have received your return back.
If we have, please allow 2 working days for us to process your refund and a further 3-5 working days for it to arrive in your account. During peak sale times it can take us slightly longer to process returns..
If you're a registered customer, log in to 'My Account' and select 'Orders & Returns' to check whether we have processed your refund. Items with 'Returned' showing as their status have been refunded. Refunds take 3-5 working days to reach your account.