We're sorry that your purchase is not up to our usual standards.
Just take your item back to any one of our stores (excluding those in department stores, airports and franchises) along with your proof of purchase and one of our friendly team will be happy to help.
Proof of purchase can be your original receipt or a bank or credit card statement.
Lost your receipt? Not sure when you purchased it? Don't worry, we'll do all we can to help.
All faulty store purchases have to be returned to store within 28 days with a proof of purchase.