We're sorry that your purchase is not up to our usual standards.
Just take your item back to any one of our stores (excluding those in department stores, airports and franchises) along with your proof of purchase and one of our friendly team will be happy to help.
Lost your receipt? Not sure when you bought your item? Don’t worry we'll do all we can to help.
Just follow the 'How do I return my order?' instructions applicable to your country.
When you fill in your Returns Note specify reason code 8 'item faulty' and provide details of the fault in the 'other comments' box.
Don't forget to enclose your completed Returns Note with your return as this may delay your refund