You can return items to us via DHL or CollectPlus. Both options are free for UK customers and labels are included in your order.
- Fill in the Returns Note enclosed with your order, telling us which item(s) you are returning, whether you want a refund or exchange and the reason for your return using the reason codes printed on your Returns Note
- Tear down the perforated edge of the Returns Note to detach it from your returns label
- Pack up the item(s) you wish to return and enclose your completed Returns Note before you seal it
- Choose the returns option that is most convenient to you; either collection or drop off:-
- Affix either the DHL or CollectPlus label, depending on your chosen returns option, to the outside of your parcel
Don't forget to enclose your completed Returns Note as this may delay your refund