To return something for a refund or to send back to reserve an exchange, please follow the below steps;
Click on 'Sign In' at www.reiss.com
Registered customers
- Login to your account then select 'Orders & Returns'
Non-registered customers
- Select 'Click here to manage your order'
- Enter the email you used for your order and your order number then click 'Submit'
All customers
- Select the order/item you want to return and click on the black 'Return' button
- Complete the return details indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Click on 'Create Return'
- If you've asked for an exchange, once you've selected 'Create Return' online, the replacement item will be reserved for you for 7 days
- Complete your paper Returns Note indicating whether you want a refund or exchange, what size/colour you want to exchange it for if relevant and the reason for return
- Enclose your completed Returns Note with the item(s) you are returning
PLEASE THEN FOLLOW THE RETURNS PROCESS FOR YOUR COUNTRY
