Please check that your billing address matches the one that your card is registered to and that your name is entered exactly as it with your method of payment.
If you are still having issues, please contact our friendly Customer Care team who may be able to put the order through for you.
Instant answers to your queries
We aim to reply within 2 hours when we are open
We aim to reply within 48 hours.
Best for non-urgent queries
We are here to talk if you prefer to call
Alternatively you can contact us by post at Reiss, 12 Picton Place, Marylebone, London W1U 1BW
