General

Returns/Refunds

• How do I return?
• Refunds
• Faulty, Damaged or Incorrect Item received
• Returning Store Purchases
• Are any items excluded from your returns policy?

Delivery

• How can I track my order?
• Delivery Options
• Delivery Information
• I have a problem with my delivery

Payments

• Ways to pay
• What if my payment is not accepted?
• What is a credit card security number?
• Help with saved card(s)

My Account

• Sign in to ‘My Account’
• Changing personal details
• Do I need an account to place an order?
• How do I close my account?

Ordering

• How do I place an order
• Has my order gone through?
• Can I change or cancel my order?
• Redeem promotional discount

Product Information

• What size should I buy?
• Do you have a petite range?
• Where are your garments made?
• An item is showing out of stock?
• How do I find the item's measurements?
• How do I care for my Reiss garments?

Website & Technical

• Do you offer a live chat service?
• How do I stop receiving your emails?
• Why can I not order my size online?
• Why is my order not going through?
• Where do I contact if I have a business enquiry?

Other

• Can I get a VAT receipt?
• How do I reserve an exchange
• Do you offer a gift wrap service?
• Contact Us